Refund policy
Returns & Exchanges
At Case Obsession, we want you to love your order. If something isn't quite right, we're here to help.
Change of Mind
We do not offer refunds, returns, or exchanges for change of mind, including if you have selected the wrong phone model, colour, or design. Please ensure you carefully review your order before completing your purchase.
Damaged, Faulty or Incorrect Items
If your item arrives damaged, faulty, or you receive the incorrect item, please contact us within 48 hours of delivery.
Please include:
- Your order number
- Clear photos of the issue
- A brief description of the problem
Once we've reviewed your claim, we'll work with you to arrange a replacement, repair, or refund where required under the Australian Consumer Law.
Custom & Personalised Orders
Due to the nature of custom-made products, we do not accept returns, refunds, or exchanges on:
- Custom designs
- Personalised items
unless the item is faulty, damaged, or incorrect.
Refunds
Where a refund is approved, it will be processed back to your original payment method.
Please allow several business days for the refund to appear in your account, depending on your financial institution.
Start a Warranty or Return Claim
To begin a warranty or return claim, please contact us at:
We're a proudly Australian small business based in Townsville, Queensland, and every order is packed with care. Thank you for supporting Case Obsession. If there's ever an issue with your order, we'll always do our best to resolve it fairly and promptly.